Terms of service

 

Welcome to [STORE NAME]. These Terms of Service govern your use of our website and your purchase of products from our online store.

By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About Our Store

This website is operated by [LEGAL BUSINESS NAME / STORE NAME].

Business Name: [BUSINESS NAME]
Email: [CUSTOMER SERVICE EMAIL]
Phone: [PHONE NUMBER]
Business Address: [BUSINESS ADDRESS]
ABN: [ABN, IF APPLICABLE]

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices and other information displayed on our website are accurate and up to date.

However, colours and appearance may vary slightly depending on your device or screen settings.

We reserve the right to correct errors, update product information, and change product availability without notice.

3. Prices

All prices are displayed in Australian Dollars (AUD) unless otherwise stated.

Prices may change from time to time. Any price change will not affect an order that has already been accepted by us, except where required by law.

If a pricing error occurs, we may contact you before processing the order to confirm whether you wish to continue at the correct price.

4. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you will receive an order confirmation by email. An order is accepted when we confirm that the order has been accepted and/or dispatched.

We reserve the right to refuse or cancel an order where permitted by law, including where there is an obvious pricing error, suspected fraudulent activity, or the product is unavailable.

If we cancel an order after payment has been received, we will provide an appropriate refund.

5. Payment

We accept payment methods displayed at checkout.

You agree that all payment and billing information you provide is accurate and complete.

Payments are processed through our available payment providers. We do not store your complete payment card details unless expressly stated in our Privacy Policy.

6. Shipping and Delivery

We aim to process and dispatch orders within the timeframe stated on our website.

Delivery times are estimates only and may be affected by circumstances outside our reasonable control, including courier delays, weather, public holidays or other unforeseen events.

Once an order has been dispatched, tracking information may be provided where available.

If your order does not arrive within a reasonable timeframe, please contact us at [EMAIL ADDRESS] so that we can assist you.

7. Returns, Refunds and Consumer Guarantees

Nothing in these Terms limits, excludes or replaces any rights you may have under the Australian Consumer Law (ACL).

Our products come with consumer guarantees that cannot be excluded under Australian law.

Where a product has a problem covered by the Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.

For more information about our returns and refunds process, please see our Refund Policy.

If you wish to make a consumer guarantee claim, please contact us at [EMAIL ADDRESS] and provide your order number and details of the problem.

8. Change of Mind

If you simply change your mind about a purchase, a refund or return is not automatically required under the Australian Consumer Law.

However, if our store offers a change-of-mind return policy, we will honour that policy according to its stated conditions.

This does not affect your rights under the Australian Consumer Law.

9. Damaged or Incorrect Products

If you receive an incorrect, damaged or defective product, please contact us as soon as reasonably possible at [EMAIL ADDRESS].

Please provide your order number and, where appropriate, photographs or other information that helps us assess the issue.

We will assess the issue and provide the remedy required under applicable law.

10. Website Use

You agree to use our website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities.

• Attempt to gain unauthorised access to our website or systems.

• Interfere with the security or operation of our website.

• Copy, reproduce or misuse our website content without permission.

• Upload malicious software, viruses or harmful material.

11. Intellectual Property

Unless otherwise stated, all content on this website, including text, graphics, logos, photographs, product images, designs and other materials, is owned by or licensed to [STORE NAME].

You may not reproduce, distribute, modify or commercially use our content without our prior written permission, except where permitted by law.

12. Third-Party Services

Our website may use third-party services such as payment providers, delivery companies, analytics services or other service providers.

Your use of third-party services may also be subject to their own terms and policies.

We are not responsible for services provided directly by third parties except where required by law.

13. Privacy

We collect and use personal information in accordance with our Privacy Policy.

By using our website, you acknowledge that your information may be collected and processed as described in our Privacy Policy.

14. Website Availability

We aim to keep our website available and operating properly, but we do not guarantee that the website will always be available, uninterrupted or error-free.

We may temporarily suspend or modify the website for maintenance, updates or other operational reasons.

15. Limitation of Liability

To the maximum extent permitted by law, we are not responsible for losses caused by circumstances beyond our reasonable control.

Nothing in these Terms excludes, restricts or modifies any right, guarantee, remedy or liability that cannot legally be excluded, restricted or modified under the Australian Consumer Law or other applicable law.

16. Changes to These Terms

We may update these Terms of Service from time to time.

The updated version will be posted on this page with a revised "Last Updated" date.

Your continued use of our website after changes are posted means that you accept the updated Terms, to the extent permitted by law.

17. Governing Law

These Terms are governed by the laws applicable in Australia.

Nothing in these Terms limits any mandatory consumer rights or protections that apply to you under Australian law.